ace 44 Privacy Policy

1. Information We Collect

ace 44 collects personal information from players in the following categories. We only request information that is genuinely necessary for the operation of the platform, the fulfilment of regulatory obligations, and the delivery of a safe gaming environment.

1.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit, submit a support request, or otherwise interact with ace 44, you may provide us with the following:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, National ID number, passport number	Registration and KYC verification
Contact Data	Mobile number, email address, district/city of residence (e.g., Dhaka, Chittagong, Sylhet)	Registration, support contact
Financial Data	bKash or Nagad mobile wallet number, Rocket number, Upay account, Visa/Mastercard last four digits	Deposit and withdrawal requests
KYC Documents	Scanned National ID, passport photo page, proof-of-address document, selfie with ID	Identity verification before first withdrawal
Communications Data	Support ticket content, live chat transcripts, email correspondence	Any support or complaint interaction

1.2 Information Collected Automatically

When you browse or use the ace 44 platform, certain technical data is collected automatically by our systems:

• Device and browser information: device type, operating system, browser name and version, screen resolution, and language settings.
• Network data: IP address, approximate geographic location derived from IP (city/country level only — not precise GPS location), and internet service provider name.
• Usage data: pages visited, game sessions initiated, bet history, session start and end timestamps, deposit and withdrawal transaction logs, and in-platform navigation patterns.
• Cookie and tracking data: session identifiers, preference cookies, and analytics identifiers — see Section 4 (Cookies) for full details.

1.3 Information from Third Parties

In certain circumstances, ace 44 may receive information about you from third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status, amounts, and account ownership for deposit and withdrawal processing.
• Identity verification and fraud-detection service providers who cross-reference the documents you submit with authoritative data sources during KYC.
• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Jili) who may share session event data for the purpose of dispute resolution and fair-play auditing.

2. How We Use Your Information

ace 44 uses personal data collected from players for the following specific purposes. Each use is grounded in a lawful basis — primarily the performance of the contract between you and ace 44, our legal and regulatory compliance obligations, and legitimate interests in operating a secure platform.

2.1 Account Management and Platform Operation

Your identity and contact data are used to create and maintain your player account, verify your identity at registration and during KYC checks, authenticate your login, process deposits and withdrawals in BDT (৳) via your registered payment method, and send transactional notifications such as deposit confirmations, withdrawal approvals, and account status updates.

2.2 Legal and Regulatory Compliance

ace 44 is obligated to retain certain records in connection with anti-money laundering (AML) requirements, age verification mandates, and responsible gaming obligations. Your identity documents, transaction history, and KYC records are stored and processed as part of these obligations. This data may be shared with law enforcement or regulatory authorities if ace 44 receives a lawful request requiring such disclosure.

2.3 Fraud Prevention and Security

Automated and manual monitoring systems analyse account activity, login patterns, device fingerprints, and transaction behaviour to detect and prevent fraudulent activity, account sharing, bonus abuse, money laundering, and underage access attempts. When a risk signal is detected, your account may be flagged for review and access may be temporarily suspended pending investigation.

2.4 Customer Support

When you contact the ace 44 support team via email at [email protected], the content of your message and any attachments you share are used solely to investigate and resolve your query. Support correspondence is retained for a period of two years to maintain a full audit trail of player interactions.

2.5 Marketing and Promotions

With your consent at registration, ace 44 may send you promotional communications about bonuses, seasonal offers (such as Eid promotions or Pohela Boishakh special events), and game announcements by email or SMS. You may withdraw this consent at any time by emailing [email protected] with the subject line "Unsubscribe" or by using the opt-out link included in every marketing message. Withdrawal of marketing consent does not affect transactional communications, which are sent regardless of marketing preferences.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data — such as the most-visited game categories, peak session times (in Bangladesh Standard Time, UTC+6), and device type distribution — is used to improve the ace 44 platform's performance, user experience, and game selection. This analytics processing does not involve identifying individual players and does not affect any decision made about your account.

3. Data Sharing and Third Parties

3.1 When We Share Your Data

ace 44 does not sell or rent player personal data. We share data only in the following specific, controlled circumstances:

• Payment processors: Your payment account details and transaction amounts are shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard exclusively for the purpose of processing your deposit or withdrawal. These providers are governed by their own privacy policies and applicable payment industry regulations.
• Identity verification providers: During KYC processing, documents you submit are shared with contracted identity verification partners who check them against reference databases to confirm authenticity. These partners are bound by strict data processing agreements.
• Game providers: Limited session and wagering data (such as Player ID, bet amounts, and session timestamps) is shared with our game providers (Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Jili, Ezugi, Microgaming) for the purpose of game delivery, RNG auditing, and dispute resolution. Game providers are not permitted to use this data for any purpose beyond the contracted service.
• Legal authorities: If required by a valid court order, law enforcement request, or regulatory directive issued under applicable law, ace 44 may disclose player data to the relevant authority. We will notify the affected player of any such disclosure to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ace 44's business assets, player personal data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and their rights under the revised arrangement before the transfer is completed.

3.2 No Cross-Marketing Data Sharing

ace 44 does not share your personal data with third-party advertisers, ad networks, or marketing platforms. Your data is never used to serve targeted advertising on external websites or apps. Any promotional communications you receive from ace 44 originate exclusively from ace 44 itself — not from third-party partners acting on ace 44's behalf.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your session — such as whether you are logged in, your language preference, or items in a virtual cart. ace 44 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to keep the platform functioning correctly and to understand how players use it.

4.2 Types of Cookies Used by ace 44

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, preserve security tokens, enable the cashier and game launch functions. Cannot be disabled without breaking core platform functionality.	Session (deleted on browser close)
Functional / Preference	Remember your preferred language, device settings, and any display preferences you have configured in your account.	Up to 12 months
Analytics	Collect anonymised data on page visits, click paths, and game session durations to help ace 44 improve the platform experience. No personally identifying data is included in analytics reports.	Up to 24 months
Security / Fraud Detection	Track device fingerprints and session anomalies to detect account sharing, bot activity, and suspicious login patterns.	Up to 6 months

4.3 Managing Your Cookie Preferences

You can control which non-essential cookies are active on your device through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to block or delete cookies from the browser's Privacy or Settings menu. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in and use core ace 44 features. Disabling analytics or preference cookies will not affect your ability to play games or make transactions, but will reduce our ability to personalise your experience.

5. Data Retention and Storage

5.1 How Long We Keep Your Data

ace 44 retains personal data for different periods depending on the category and the purpose for which it was collected. The following table sets out our standard retention periods:

Data Category	Retention Period	Reason
Account and Identity Data	Duration of account + 5 years post-closure	AML compliance and regulatory audit requirements
KYC Documents	5 years from date of submission	Regulatory obligation; fraud investigation support
Financial / Transaction Records	7 years from each transaction date	Financial record-keeping and tax/audit obligations
Support Correspondence	2 years from last interaction	Dispute resolution and complaint audit trail
Marketing Preferences	Until consent is withdrawn + 1 year	Proof of consent for marketing communications
Analytics Data (anonymised)	Up to 24 months	Platform improvement; no personal identifier retained

5.2 Data Deletion

When the applicable retention period expires, personal data is securely deleted from ace 44's active systems and backups using industry-standard data erasure procedures. Where data must be retained beyond the standard period due to an ongoing investigation, legal proceeding, or regulatory hold, players will be informed of the extended retention and the reason for it where this is legally permissible.

5.3 Where Your Data Is Stored

ace 44's primary data infrastructure is hosted on encrypted, access-controlled servers. Player data held on our primary systems is subject to the security controls described in Section 7 of this Privacy Policy. Where data is processed by contracted third parties (such as payment processors or KYC providers), it is held in accordance with the data processing agreements between ace 44 and those parties.

6. Your Data Rights

As a player on ace 44, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] from your registered email address. ace 44 will verify your identity before processing any data rights request and will respond within 14 business days.

7. Data Security Measures

7.1 Technical Safeguards

ace 44 implements the following technical measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption: All data in transit between your device and ace 44 servers is encrypted using current TLS standards. HTTPS is enforced across all platform pages and API endpoints.
• Data encryption at rest: Sensitive fields — including KYC document storage and financial data — are encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Internal access to player personal data is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls and multi-factor authentication enforced for all administrative systems.
• Intrusion detection: Automated monitoring systems flag anomalous access patterns, brute-force login attempts, and unusual data access events for immediate review by the security team.
• Regular security testing: ace 44 conducts periodic vulnerability assessments and security reviews of its platform infrastructure to identify and remediate weaknesses before they can be exploited.

7.2 Organisational Safeguards

In addition to technical controls, ace 44 maintains internal policies covering data handling, breach response, and staff training. Personnel with access to player data are required to adhere to confidentiality obligations as a condition of their engagement with ace 44. Any confirmed or suspected data breach is investigated immediately, and affected players are notified without undue delay where the breach is likely to result in a material risk to their rights.

7.3 Your Role in Keeping Data Secure

While ace 44 takes all reasonable steps to protect your personal data on its end, security is a shared responsibility. You are responsible for maintaining the confidentiality of your account password, not sharing your login credentials with anyone, logging out of your account on shared devices, and notifying ace 44 immediately at [email protected] if you suspect any unauthorised access to your account.

8. Changes to This Privacy Policy

ace 44 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform functionality. When material changes are made, we will notify registered players by email to their registered address at least 7 days before the updated policy takes effect. The revised policy will also be published at https://ace-44.net/privacy-policy with an updated "Last Updated" date at the top of the document.

Your continued use of the ace 44 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must discontinue use of the platform and contact [email protected] to request account closure and data deletion in accordance with Section 6 of this policy.

Contact the ace 44 Privacy Team

For any privacy-related enquiry, data rights request, or concern about how ace 44 handles your personal information, please contact us directly:

• Email: [email protected] (plain text — not a clickable link)
• Subject line format: "Privacy Enquiry — [Your Username]"
• Response time: Within 2 business hours during Bangladesh Standard Time (UTC+6) working hours; within 24 hours at all other times.
• Support availability: 24 hours a day, 7 days a week, including Bangladesh public holidays.