Play Smart. Stay in Control.
Enjoy ace 44 Responsibly.

Our Commitment to Responsible Gaming

ace 44 was built on the belief that online gaming should be a form of entertainment — a way for adults across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other corner of Bangladesh to enjoy casino games, sports betting, and live dealer experiences in a safe, controlled environment. We take our responsibility to players seriously, which is why responsible gaming is embedded into the platform from the ground up rather than treated as an afterthought.

Gambling carries inherent risk. Most players enjoy ace 44's games recreationally without any negative consequences, but we acknowledge that for a small number of individuals, gambling can become problematic. Our responsible gaming framework is designed to give every player the awareness, tools, and support they need to recognise and respond to any shift from recreational play to harmful behaviour — before it escalates.

This page explains every tool and policy available to ace 44 players, how to access them, and where to turn if you or someone you care about needs additional help. All responsible gaming features on ace 44 are available at no cost. There is no fee, penalty, or waiting period to activate protective measures such as deposit limits or self-exclusion.

18+ Age Restriction Policy

ace 44 operates exclusively for adults. Players must be 18 years of age or older to create an account, make a deposit, place a bet, or claim any bonus. This is a strict, non-negotiable requirement that applies to all players across Bangladesh, regardless of location or payment method used.

How We Verify Player Age

Age verification at ace 44 is carried out through a multi-stage KYC process. At registration, players provide their date of birth. Before a player's first withdrawal is processed, ace 44 requires submission of at least one of the following identity documents:

• National ID Card (NID): Bangladesh National Identity Card — the most commonly accepted document for Bangladeshi players.
• Passport: A valid Bangladeshi or international passport showing the photo page and personal details.
• Driving Licence: A valid Bangladesh Road Transport Authority (BRTA) issued driving licence with date of birth clearly visible.

Documents are reviewed by our compliance team, typically within 24 hours of submission. Players who do not complete KYC verification will have their withdrawal requests placed on hold until verification is successful.

Protecting Minors from Access

If you share a device or household with anyone under the age of 18, ace 44 strongly recommends that you log out of your account after every session, use browser-level parental controls or filtering software to restrict access to gambling websites, and never share your account login credentials with anyone — including family members. ace 44 account credentials are personal and must not be disclosed to third parties under any circumstances.

Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on ace 44. When you activate self-exclusion, your account is immediately suspended — you cannot log in, place bets, make deposits, or access any games for the duration of the exclusion period. All promotional and marketing communications linked to your account are also paused.

Available Self-Exclusion Periods

• 1 Month: A short-term break suitable for players who feel they need to step back and reassess their gaming habits.
• 3 Months: A medium-term exclusion that provides a meaningful cooling-off period without a permanent commitment.
• 6 Months: Recommended for players who have identified a pattern of problematic gambling and need an extended pause.
• 12 Months: A full-year exclusion for players who require significant time away from the platform.
• Permanent Exclusion: An indefinite self-exclusion from which there is no automatic reinstatement. Re-opening a permanently excluded account requires a formal written request followed by a mandatory 6-month review period and full re-verification of identity.

What Happens During Self-Exclusion

Once self-exclusion is active on your ace 44 account, the following restrictions apply for the entire duration of the exclusion period:

• Login access is blocked — you cannot access the platform via any device or browser.
• All pending deposits will be declined and returned to your payment source.
• Any account balance held at the time of exclusion will be preserved and can be withdrawn upon verified request after the exclusion period ends (or immediately for permanent exclusion closures).
• All promotional emails, SMS messages, and bonus notifications linked to your account are suppressed.
• The exclusion cannot be reversed or shortened. Requests to reduce an active self-exclusion period will not be processed.

Deposit and Spending Limits

Setting a personal deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. ace 44 allows players to set limits on how much they deposit into their account over a defined time period. These limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Types of Deposit Limits Available

• Daily Deposit Limit: The maximum total amount in BDT (৳) that you can deposit across all payment methods within a 24-hour rolling period (measured in Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total deposit amount across a 7-day rolling window. Useful for players who prefer to budget on a weekly rather than daily basis.
• Monthly Deposit Limit: A broader cap suited to players who manage finances on a monthly cycle, providing a higher-level guard against overspending during any single calendar month.

How Deposit Limit Changes Work

ace 44 applies a deliberate asymmetry to deposit limit changes to protect players from impulsive decisions:

• Decreasing a limit takes effect immediately and cannot be reversed for 24 hours.
• Increasing a limit requires a 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase is genuinely necessary.
• Removing a limit entirely is treated as an increase and also requires the 7-day waiting period.

Time-Out and Session Controls

Sometimes a player does not need a full self-exclusion — just a short, defined break. ace 44's time-out feature lets you pause your account for a brief period without the formality of a longer exclusion, while the session reminder tool helps you keep track of how long you have been playing in real time.

Take a Break (Short Time-Out)

The Take a Break option is available in three durations:

• 24-Hour Break: Locks your account from midnight BST for one full day.
• 48-Hour Break: A two-day pause, useful after a particularly long or intense session.
• 7-Day Break: A one-week time-out designed for players who feel they need a week to reset without committing to a longer exclusion period.

During any active time-out, login is blocked, deposits are declined, and no bets can be placed. Unlike self-exclusion, time-out periods are fixed and will automatically lift at the end of the specified duration — unless you contact us to convert the time-out into a formal self-exclusion, which can be done at any point during the break period.

Session Time Reminders

ace 44 recommends that all players configure session time reminders — in-platform alerts that notify you when you have been actively playing for a set amount of time. Available reminder intervals are 30 minutes, 1 hour, and 2 hours. When a reminder fires, a notification appears on screen. You can choose to continue your session, take a natural break, or close your session entirely. These reminders do not interrupt live games or open bets — they appear as a non-blocking overlay that you dismiss at your own pace.

Problem Gambling Self-Assessment

The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider how often the described situation has applied to you over the past 12 months. If you answer "Yes" or "Sometimes" to three or more questions, we strongly recommend contacting the ace 44 support team and considering activating one of the responsible gaming tools described on this page.

Getting Help and Support

If you believe that gambling is becoming a problem for you — or for someone close to you — the most important step is to reach out. ace 44's support team is trained to handle responsible gaming conversations with sensitivity and discretion. All communications regarding gambling problems are treated as strictly confidential.

Steps ace 44 Will Take When You Reach Out

When you contact ace 44 with a responsible gaming concern, here is exactly what happens:

• Your message is flagged as a priority and assigned to a trained responsible gaming specialist — not a general customer service agent.
• The specialist will review your account activity and contact you to discuss your situation confidentially.
• Based on your conversation, they will help you choose the most appropriate protective tool — whether that is a deposit limit, a short time-out, or a formal self-exclusion.
• If you request self-exclusion during this call, it will be activated within 2 hours of your confirmed request.
• Follow-up contact will be scheduled (with your consent) to check on your wellbeing after the initial measure has been put in place.

Additional Resources

ace 44 encourages players who are concerned about problem gambling to also consider reaching out to independent support organisations. While ace 44 does not operate these resources and cannot guarantee their availability, seeking professional counselling or support alongside our in-platform tools is always encouraged. Speaking to a trusted family member, friend, or mental health professional about gambling concerns is a sign of strength, not weakness.

Responsible Gaming Tools Summary

The table below provides a quick reference to every responsible gaming tool available on ace 44, how quickly it takes effect, and how to activate it.